About us Terms & Conditions Return & Refund Warranty
About us
Benign German is a venture of Benign Enterprises , New Delhi. We import and supply German-engineered hardware for modular kitchens and wardrobes, and aluminium profiles in premium finishes.
Our range covers kitchen accessories (corner units, pantries, BPO, baskets, dustbins), hardware, hinges, drawer slides, luxury wardrobe accessories in Mocha and Grey series, and aluminium profiles like Gola, G-Profile, J Handle and glass frames.
We supply homeowners, carpenters, interior designers, builders and dealers across India. Visit our showroom to see the products live, or order online with secure payment or Cash on Delivery.
Why Benign German
Imported, German-engineered quality 5 years warranty on products* Flat 60% OFF MRP, GST included, FREE delivery Cash on Delivery with just 50% advance, no COD charge Bulk and dealer enquiries welcome Contact
B-56, Sher Singh Enclave, Jain Nagar Bus Stand, Main Kanjawala Road, near Vishal Dairy, New Delhi 110081📍 Showroom location on Google Maps
Terms & Conditions
By placing an order on www.benigns.com you agree to these terms.
1. Products and prices
MRP is as per our Price List 2026. The online offer price is 60% off MRP, in Indian Rupees (₹) per piece, and includes 18% GST. Product photos are for reference; finish and colour may vary slightly. Items marked "Price on request" are quoted on WhatsApp. We may correct obvious pricing errors before dispatch and will inform you.
2. Payment
Online payment (UPI, cards, net banking, wallets) is processed securely by Razorpay. Delivery is FREE on all orders.Cash on Delivery (COD) : pay 50% of the order value online in advance (Razorpay) and the remaining 50% at delivery. There is no COD charge. Please keep the balance amount ready at delivery.
3. Coupons
Coupon WELCOME10 (10% off, once per customer) and the extra 5% on orders of ₹25,000 and above are valid only on full online payment, not on Cash on Delivery. We may change or withdraw offers at any time.
4. Order confirmation
You will get an order number and email after placing the order. We may call you to confirm COD and bulk orders before dispatch. We may cancel an order in case of stock unavailability, incorrect pricing or an undeliverable address; any amount paid is refunded in full.
5. Shipping and delivery
Orders are dispatched from our Delhi warehouse through courier partners. Delivery time depends on location and stock, usually 3–10 working days. Tracking details are shared once dispatched. Packaging, if specially needed, may be charged extra.
6. Returns, refunds and warranty
Please see our Return & Refund Policy (7 days) and Warranty (5 years) sections.
7. Installation
Products should be installed by a trained carpenter as per instructions. We are not responsible for damage caused by incorrect installation or misuse.
8. Governing law
These terms are governed by the laws of India. Disputes are subject to the jurisdiction of courts in New Delhi.
Return & Refund Policy
7-day return policy. You can request a return within 7 days of delivery .
How to request a return
WhatsApp us on +91 99119 11667 or email benigngerman@gmail.com with your order number, product code, reason and clear photos. Our team will confirm the return within 2 working days.
Conditions
The product must be unused, not installed, and in its original packaging with all parts and accessories.
Damaged, defective or wrong items must be reported within 48 hours of delivery , with photos and an unboxing video if possible. These are replaced or refunded at no cost to you.
For other returns (change of mind), return shipping is paid by the customer. Not returnable
Products that are installed, used, drilled, cut or altered Aluminium profiles cut to size and special / "Price on request" orders Items without original packaging, or with missing parts Refunds
After the returned product reaches us and passes inspection, the refund is processed within 7 working days .
Online payments are refunded to the original payment method. COD orders are refunded by bank transfer / UPI.
For COD orders, the 50% advance is refunded to the original payment method.
A discount received through a coupon is adjusted in the refund. Cancellation
You can cancel an order free of cost before it is dispatched by WhatsApp or email. Paid orders are refunded in full.
Warranty
Benign German products carry a 5 years warranty* against manufacturing defects from the date of invoice.
Covered Manufacturing defects in mechanism, hinges, slides and fittings under normal household use Not covered Normal wear and tear, scratches, rust or finish change due to moisture, chemicals or cleaning agents Damage from incorrect installation, overloading, misuse, accidents or modification Commercial or heavy-duty use beyond the rated capacity Glass, leather and fabric surfaces against physical damage How to claim Share your order number / invoice and photos or video of the issue on WhatsApp (+91 99119 11667). We will repair or replace the part after inspection.
