Effective Date: [Insert Date]
Thank you for shopping at [Your Website Name]. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our Refund & Return Policy outlines the process for returns and refunds.
1. Eligibility for Returns
You may request a return under the following conditions:
- The item must be unused, in its original packaging, and in the same condition as received.
- Returns must be initiated within [X] days of receiving the product.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
- Digital products or downloadable content
- Personalized or customized items
- Perishable goods
- Gift cards
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to the original payment method within [X] business days.
- Shipping costs are non-refundable.
- If you received a damaged or defective product, we will offer a replacement or full refund.
4. Exchange Policy
If you received the wrong item or a defective product, we will replace it free of charge. Contact our customer support at [Your Contact Email] to arrange an exchange.
5. How to Initiate a Return
To start a return, please contact us at:
- Email: [Your Contact Email]
- Phone: [Your Contact Number]
- Address: [Your Business Address]
6. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe, please check with your bank or payment provider. If the issue persists, contact us for assistance.
7. Updates to This Policy
We may update this Refund & Return Policy from time to time. Changes will be posted on this page with the updated effective date.
By purchasing from our website, you agree to this Refund & Return Policy.
