Return & Refund Policy
7-day return policy. You can request a return within 7 days of delivery.
How to request a return
WhatsApp us on +91 99119 11667 or email benigngerman@gmail.com with your order number, product code, reason and clear photos. Our team will confirm the return within 2 working days.
Conditions
- The product must be unused, not installed, and in its original packaging with all parts and accessories.
- Damaged, defective or wrong items must be reported within 48 hours of delivery, with photos and an unboxing video if possible. These are replaced or refunded at no cost to you.
- For other returns (change of mind), return shipping is paid by the customer.
Not returnable
- Products that are installed, used, drilled, cut or altered
- Aluminium profiles cut to size and special / "Price on request" orders
- Items without original packaging, or with missing parts
Refunds
- After the returned product reaches us and passes inspection, the refund is processed within 7 working days.
- Online payments are refunded to the original payment method. COD orders are refunded by bank transfer / UPI.
- COD charges are not refundable, except for damaged, defective or wrong items.
- A discount received through a coupon is adjusted in the refund.
Cancellation
You can cancel an order free of cost before it is dispatched by WhatsApp or email. Paid orders are refunded in full.
Last updated: September 2026